Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be new, unworn, and in original clear garment bag with SKU sticker and tags. You’ll also need the receipt or proof of purchase. Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return. Shipping and handling charges are non-refundable. Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. Please allow Tomtom 10 business days from the day the returned package is received to process the refund. We do not accept exchanges of any kind.
Final sale and non-returnable categories:
- Beauty
- Bodysuits
- Face masks
- Intimates/Lingerie
- Jewelry
- Swimwear
- Gift cards
To start a return or to contact us with questions regarding returns, you can contact us at returns@tomtom.store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must meet the same criteria as previously stated.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@tomtom.store.